New blog dedicated to Time Warner Cable woes

I've just started a new blog with the completely unoriginal title of Time Warner Cable Sucks. I've grown tired of the continued issues that I've experienced with Time Warner Cable's internet service (RoadRunner) over the past year and have decided to document them on a blog. I'll be posting regular daily and nightly speed test results to show how things change depending on the time of day. If I call support to request assistance, I'm going to document what the representatives say and suggest as a possible fix for the issue, if any is provided.

I'm hoping to garner the attention of someone at Timer Warner Cable that cares. All I was is to receive at least close to what I'm paying for. Having regular slowness that delivers 1/6th-1/10th of the advertised speed is completely unacceptable and should be exempt from the "up to" claim that goes along with their advertising of speeds. I don't need, and am not asking for, the absolute fastest speed advertised at all times. I just wish that I could reliably receive at least 85%-90% of the speeds that are being advertised and that I'm paying for.

I won't even going to get into the Speed Boost feature, that's supposed to speed up my downloads. I'm not even getting close to the speeds that are advertised on a regular basis, much less anything boosted higher than that.

Time Warner Cable, please take our complaints and issues in Southern California seriously. There is some sort of major networking issue going on that, amazingly, you are unaware of. There are numerous threads on various websites and forums (especially DSLReports, noted in my first post) of users all over Southern California (and even the county as a whole) that are experiencing the exact issues that I am reporting here. There's something going wrong here. Please, please, please fully research this issue and repair it. That's all I'm asking. I just want the service that I'm paying for to work reliably.

Comments

Unknown said…
Well…..This is why everyone hates Time Warner. I posted an ad on Craigslist and a Time Warner employee responded. These are his words sent from his TW email account..” guys like you fuck it up for the rest of us who actually PAY for our cable…don’t be an ass…do it right and pay your fee every month like the rest of us do!!!” Then he goes on to say “Ohhh well cant say I didn’t try to warn you…lol once a felon always a felon I guess…bet you’re a welfare cheater too hmmmmm food stamps fpr cash and all that??? Or do you just whore yourself out on the street corner for nasty old guys who want dick???? If you actually have one that is….” All this from his work email mail account. After I cut and pasted every name from the Executive Management Team and informed him that I was going to forward every email to each and every person on that list, this is what I got “Actually I know when im beat..what can I say..you win”. And when I CC him in on a few emails that I had forwarded I got this “Ok I have apologized what more do you want I will be lucky to make it through the day…” and “Again I apologize you have won…I am gone thanks” Then I replied “maybe I should forward these emails too? Look, next time you decide to mess with someone you don’t know maybe you will think about it! I only started CC you in on half of the emails that I forward to every Time Warner Executive Management person. THINK DUDE!!!!! Your work email!!!! and I’m the dumb ass? who’s the ass now? Have a great day! or not!” and got this in response “I do appologise..you are right” All this on company time. maybe this is why Time Warner Customer Service is so bad! They are all on Craigslist answering ad’s on company time.
And This is why I hate Time Warner!!!!!
After I forward this to every Executive Manager do you think I got a response. Not a one!!!!!! They don’t care!
March 9, 2010 at 4:47 PM
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